Contact CN Food Trailers business managers for warranty, replacement parts and repair assistance. Send photos or video of the issue so the factory can assess the cause and next steps.

One-year warranty from factory departure

The warranty lasts one year from the date the trailer leaves the factory. Coverage is assessed case by case using photos or video to determine whether the issue is a quality defect. Damage caused by improper operation and damage incurred during transport are excluded from this quality warranty.

Parts shipping and customs costs

  • For confirmed quality defects during the warranty period, the factory covers the replacement-part cost.
  • For confirmed quality issues or parts omitted from the shipment, the factory covers the shipping cost of the relevant parts.
  • Extra parts requested or purchased by the customer are charged to the customer, including shipping.
  • Import duties are generally payable by the recipient.

Local repairs and labor charges

Send photos or video before arranging a repair. The factory will assess the damaged part and whether customer repair is practical and safe. If local repair is needed after that assessment, provide the repair invoice, service record and photos after the work. Responsibility for labor costs is discussed case by case; reimbursement is not automatic. Discuss the proposed work and costs with your business manager first.

How to request help

  1. Contact either business manager below with your order details and trailer model.
  2. Explain the problem and send clear photos or a short video.
  3. Wait for the factory assessment and discuss the repair or replacement approach.
  4. Keep repair invoices, records and photos for any cost discussion.

Phone / WhatsApp: +86 133 4381 2203 or +86 186 9731 5202
Email: contact@cnfoodtrailers.com

Service hours and replies

Monday to Friday, 09:00–11:55 and 13:25–18:00 China Standard Time (UTC+8). The team usually replies within the same working day. Staff availability or leave may delay a response; this is not a guaranteed response deadline.

Support after the warranty period

Installation guidance and repair assistance remain available. Customers pay for replacement parts and shipping after the warranty period. Confirm any other service costs before work begins.